OpsTicket puts candidates inside real helpdesk scenarios — broken servers, firewall blocks, malware incidents — and scores them on correctness, speed, and diagnostic efficiency. No resumes. No bluffing.
Send a link. Candidate solves a real IT incident. You get a scored report with an AI hiring recommendation.
Generate a unique assessment URL from your recruiter dashboard. Expires in 72 hours. No setup required for the candidate.
They get a realistic helpdesk ticket — a broken server, network outage, malware incident — and must diagnose and fix it using real terminal commands.
Every command is evaluated in real time. Scores for correctness (55%), speed (25%), and efficiency (20%). Points off for hints.
Claude analyzes the full session and generates a 3-paragraph assessment: Strengths, Areas for Improvement, and a clear hiring recommendation.
Candidates work in a fully simulated Windows/Linux environment. Commands like ipconfig, tracert, netstat, and cat return context-aware, realistic output.
No single score. Correctness (55%) measures diagnostic accuracy. Speed (25%) evaluates urgency handling. Efficiency (20%) rewards targeted diagnosis over spray-and-pray.
After each assessment, Claude analyzes the full command log and generates a hiring-manager-grade written assessment — strengths, gaps, and a clear recommendation label.
The AI analyzes performance trends and automatically selects the right scenario difficulty and category for the next ticket — pushing strong candidates harder, supporting weaker ones.
Compare multiple candidates on a single screen. Radar charts, metric tables, grade rankings, and one-click PDF comparison reports for hiring committee reviews.
Every candidate gets a uniquely worded ticket. Claude writes realistic user complaints so no two assessments are identical — preventing answer-sharing between candidates.
Each assessment link is single-use, time-limited, and tied to a specific candidate. Sessions are recorded in Firebase Realtime Database with full audit trails.
Generate polished, dark-themed PDF reports per candidate or as a batch comparison. Share with hiring managers, HR, or add to ATS records.
Google OAuth login, team-wide recruiter dashboard, per-role scenario packs (Tier 1 Help Desk through Tier 3 Sysadmin), and Firebase-backed live session sync.
All plans include a 14-day free trial. Annual billing saves 20%.
We're onboarding a limited number of recruiting teams before public launch. Beta users get Pro features free, early access to new scenario packs, and direct input on the roadmap.
Join — recruiting teams already on the list